Frequently asked questions
What customers ask us before and after ordering. Can't find yours? The contact page is waiting.
Orders & shipping
We prepare orders within 48 hours, then delivery takes 2–4 working days in major cities and 4–6 elsewhere.
Free above 2,500 EGP; below that a flat fee is shown before payment.
A tracking link arrives by SMS and email the moment we hand over the parcel.
Engraving & gifts
Up to 12 Arabic or Latin characters, numbers and simple symbols like ♥ and ★, on pieces marked engravable.
No. With gift wrap we remove the invoice and add a handwritten card with your message.
Exchanges & warranty
14 days from delivery, unworn, un-engraved and with all accessories.
Two years on watch movements, one year on jewelry and bag hardware against defects.
Care
Apply perfume first, remove before swimming, and store in the velvet pouch.